AI Usage
Responsible AI Use Statement
Last reviewed: July 2026
At Novotel Cairns Oasis Resort, we embrace technology that helps us serve our guests better – and we believe in being open about how we use it. This statement explains how we use artificial intelligence (AI) across our business, and the safeguards we keep in place.
How we use AI:
- Answering your questions faster: We use AI-assisted tools to help respond to common guest enquiries quickly and accurately, on our website and across our channels.
- Personalising your stay: AI helps us understand guest preferences so we can tailor recommendations and welcomes – always guided by our team.
- Improving our content: We use AI to help draft and refine website and marketing content, which our people then review and approve.
- Supporting our team: AI helps our team with research, scheduling and administrative tasks so they can spend more time with guests.
Our safeguards:
- People make the decisions. AI assists our team; it never replaces the human judgement behind guest care. A real person is always available to help you.
- We protect your privacy. We do not enter guests’ personal or sensitive information into public AI tools. Our use of AI complies with the Accor Group privacy policy and the Australian Privacy Principles.
- We check for accuracy. Any AI-assisted content is reviewed by a member of our team before it reaches you.
- Our team is trained. Our people are trained on the appropriate, safe and ethical use of AI, including its limits and when to rely on human expertise.
- Your choice. You can always reach a human team member – simply ask.
Our commitment to improvement
AI is evolving quickly, and so is our approach. We review this statement and our AI practices regularly to make sure they stay safe, useful and transparent for our guests.
Questions about how we use AI? Contact our team at [email protected] or call us +61 7 40801888