March 24, 2020

Important Travel Information

The safety and wellbeing of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.

Global Policy for existing reservations for upcoming travel through April 30, 2020:

• Guests who booked a non-flexible rate with Accor for travel after March 1, 2020, may modify their reservation for future travel through April 30, 2021 without penalty by contacting the hotel directly. For a list of hotels, please refer to Note: changes to existing reservations will be subject to availability and any rate differences

• Guests scheduled to arrive prior to April 30, 2020 may cancel (or modify) their reservation and be refunded without penalty.


Changes at MOKU Bar & Grill

Due to newly introduced government regulations, MOKU Bar & Grill is currently undergoing some significant changes in how we operate. As of 12.00pm on Monday the 23rd of March, guests will only be able to order take away food (breakfast, lunch, dinner) and drinks from our bar counter in the Novotel Cairns Oasis Resort's lobby.

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