EMPLOYEE GROOMING

Why do we have presentation standards?

Marketing for a hotel is more than stating room rates and the hotel facilities. All that we advertise creates expectations and guests come to us with preconceived ideas of how the hotel will look, including the staff. We must honour their expectations. Accor’s standards for personal presentation have been developed for all employees as being appropriate to our guests’ expectations. You are required to follow these standards at all times as part of your employment.

Hair

Must be neat and clean at all times. Long hair should be tied up and once secured should be above the collar. If working in the kitchen, a hair net is to be worn by all staff members.  F&B Attendants with long hair, must have their hair in a bun. Hair accessories should match with the uniform provided. No extreme hairstyles or colours will be permitted.

Footwear

• Front Office / Administration
  • Female: Black court shoe, no lace ups, no wedges, must be closed in heel and toe.
  • Male: Flat, black lace up or slip on shoes
• Food & Beverage
  • As per Front Office, with a non-slip sole
• Housekeeping
  • Female: Black shoes, either court style or slip on (ballet) style; no sneakers
  • Male: Flat, black lace up or slip on shoes
• Kitchen
  • Flat black shoes, closed in heel and toe, non-slip sole
• Engineering
  • Black steel cap shoes/boots

Make up

If you choose to wear make up; it should be used to enhance your features.  Light, subtle tones - neutral, earthly colours are to be used.

Jewellery

All jewellery should be kept to a minimum. No more than one ring may be worn on each hand (except for ladies wedding and engagement rings). Earrings must be small studs. No more than one ear ring per ear, to be worn only in the lower lobe. No neck chains or anklets are to be visible. No facial studs will be permitted under any circumstances.

No jewellery is permitted for Food and Beverage staff.


 

Facial Hair

Employees are required to shave prior to commencing work. Existing beards and moustaches should be neat and trimmed.

Other

No visible tattoos are permitted.  Employees must shower, use deodorant, and brush teeth daily. All nails to be clean and short. Clear nail polish only and no polish permitted for Food and Beverage staff.  Uniforms must be clean, in good repair, ironed and worn correctly.